# MSB Cascade remote not working

**URL:** <https://forum.msbtechnology.com/t/msb-cascade-remote-not-working/982>\
**Category:** Support\
**Created:** [October 24, 2025, 12:01am UTC](https://forum.msbtechnology.com/t/msb-cascade-remote-not-working/982 "2025-10-24T00:01:54Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![Solecky](https://avatars.discourse-cdn.com/v4/letter/s/ba9def/32.png) [@Solecky](https://forum.msbtechnology.com/u/Solecky)\
**Post date:** [October 24, 2025, 12:01am UTC](https://forum.msbtechnology.com/t/msb-cascade-remote-not-working/982/1 "2025-10-24T00:01:55Z")

</div>

my Cascade remote yesterday started moving the volume very slowly when turn the dial. I assume it needs a battery replacement, I opened the back of the remote and there is a circuit board blocking things, before I did anything else wanted to ask, please advise

---

<div class="post-metadata">

**Author:** ![Dustin\_Symanski](https://yyz1.discourse-cdn.com/flex003/user_avatar/forum.msbtechnology.com/dustin_symanski/32/680_2.png) [@Dustin\_Symanski](https://forum.msbtechnology.com/u/Dustin_Symanski)\
**Post date:** [October 24, 2025, 5:09am UTC](https://forum.msbtechnology.com/t/msb-cascade-remote-not-working/982/2 "2025-10-24T05:09:21Z")

</div>

Plug the remote (bottom end) into a mico-usb cable then into a USB charger or USB port on a computer. Wait until the light goes from red to white ( a few hours). Your remote will be fully charged.

There is no need to disassemble the remote.

---

<div class="post-metadata">

**Author:** ![Solecky](https://avatars.discourse-cdn.com/v4/letter/s/ba9def/32.png) [@Solecky](https://forum.msbtechnology.com/u/Solecky)\
**Post date:** [October 24, 2025, 9:24am UTC](https://forum.msbtechnology.com/t/msb-cascade-remote-not-working/982/3 "2025-10-24T09:24:32Z")

</div>

Thx will di

---

<div class="post-metadata">

**Author:** ![Jonathan\_Gullman](https://yyz1.discourse-cdn.com/flex003/user_avatar/forum.msbtechnology.com/jonathan_gullman/32/682_2.png) [@Jonathan\_Gullman](https://forum.msbtechnology.com/u/Jonathan_Gullman)\
**Post date:** [October 24, 2025, 9:39am UTC](https://forum.msbtechnology.com/t/msb-cascade-remote-not-working/982/4 "2025-10-24T09:39:49Z")

</div>

The remote also has an indicator LED. If it’s flashing white, it means the battery is good. If it flashes white/red, it means the battery is low and should be charged. If it flashes red, it will not work until the battery is charged.