# Support **URL:** https://forum.msbtechnology.com/c/support/5.md [Latest](https://forum.msbtechnology.com/latest.md) · [Categories](https://forum.msbtechnology.com/categories.md) · [Tags](https://forum.msbtechnology.com/tags.md) --- ## [DSD256 not playing](https://forum.msbtechnology.com/t/dsd256-not-playing/1161)
**Author:** [@Hiind](https://forum.msbtechnology.com/u/Hiind)\ **Replies:** 35\ **Last updated:** [October 5, 2026, 11:07pm UTC](https://forum.msbtechnology.com/t/dsd256-not-playing/1161 "2026-10-05T23:07:59Z")
I have an Analog DAC with a V2 renderer module that used to play DSD256 files flawlessly.However,today when I tried playing some files it refused to do so,literally skipping over them and “reporting too many errors” (Roo… --- ## [Stability issues of DAC / network renderer](https://forum.msbtechnology.com/t/stability-issues-of-dac-network-renderer/1445)
**Author:** [@Raphael](https://forum.msbtechnology.com/u/Raphael)\ **Replies:** 1\ **Last updated:** [October 2, 2026, 9:21am UTC](https://forum.msbtechnology.com/t/stability-issues-of-dac-network-renderer/1445 "2026-10-02T09:21:21Z")
Hi there, Recently, my Discrete DAC / Network Renderer seem not working stably. I am not sure which one of them is faulty (or perhaps both of them are). If my memory serves, the problems started happening about 2 weeks … --- ## [Display mode problem](https://forum.msbtechnology.com/t/display-mode-problem/1442)
**Author:** [@Raphael](https://forum.msbtechnology.com/u/Raphael)\ **Replies:** 9\ **Last updated:** [September 22, 2026, 7:40pm UTC](https://forum.msbtechnology.com/t/display-mode-problem/1442 "2026-09-22T19:40:00Z")
Hi there, Something strange happened to my Discrete DAC’s display mode in these few days. I always keep it as Auto Off; but since last week, the display mode occasionally switch to Always On while playing music. No one… --- ## [Feature Request: AirPlay 2 and OpenHome Support for Network Renderer V2](https://forum.msbtechnology.com/t/feature-request-airplay-2-and-openhome-support-for-network-renderer-v2/1433)
**Author:** [@zxxzc](https://forum.msbtechnology.com/u/zxxzc)\ **Replies:** 16\ **Last updated:** [September 22, 2026, 6:32pm UTC](https://forum.msbtechnology.com/t/feature-request-airplay-2-and-openhome-support-for-network-renderer-v2/1433 "2026-09-22T18:32:46Z")
Hello MSB, I would like to ask whether MSB is considering a software update for the Network Renderer V2 to support AirPlay 2. Since the Renderer V2 is already based on a Linux network audio platform, I wonder whether n… --- ## [Analog DAC input selection](https://forum.msbtechnology.com/t/analog-dac-input-selection/1443)
**Author:** [@jvdijk](https://forum.msbtechnology.com/u/jvdijk)\ **Replies:** 4\ **Last updated:** [September 21, 2026, 5:49am UTC](https://forum.msbtechnology.com/t/analog-dac-input-selection/1443 "2026-09-21T05:49:27Z")
Let me start with saying, there are bigger problems in the world. But when I set the input of the Analog DAC to Auto then I understand it will switch by itself, also depending on the order of the modules. But if I set … --- ## [The Sentinel DAC Foot and Base Metal Bottom Dimensions](https://forum.msbtechnology.com/t/the-sentinel-dac-foot-and-base-metal-bottom-dimensions/1401)
**Author:** [@Easyglider](https://forum.msbtechnology.com/u/Easyglider)\ **Replies:** 5\ **Last updated:** [August 24, 2026, 10:02pm UTC](https://forum.msbtechnology.com/t/the-sentinel-dac-foot-and-base-metal-bottom-dimensions/1401 "2026-08-24T22:02:03Z")
@Daniel\_Francis , can you please show the foot and base metal dimensions of the Sentinel DAC like the diagram for the M500 amplifier’s below? Also show the profile and contours of the bottom of the base metal plate f… --- ## [Sentinel Mute Analog input 2](https://forum.msbtechnology.com/t/sentinel-mute-analog-input-2/1402)
**Author:** [@Dan](https://forum.msbtechnology.com/u/Dan)\ **Replies:** 5\ **Last updated:** [August 24, 2026, 9:58pm UTC](https://forum.msbtechnology.com/t/sentinel-mute-analog-input-2/1402 "2026-08-24T21:58:50Z")
I have my phono stage output connected to Sentinel analog input 2. Sentinel controls the volume. When I mute the Sentinel and the record is still spinning, there is still output from the Sentinel. It is at a very low le… --- ## [Help with Modular MQA USB: What firmware is installed?](https://forum.msbtechnology.com/t/help-with-modular-mqa-usb-what-firmware-is-installed/1337)
**Author:** [@Francesco](https://forum.msbtechnology.com/u/Francesco)\ **Replies:** 4\ **Last updated:** [August 18, 2026, 3:15pm UTC](https://forum.msbtechnology.com/t/help-with-modular-mqa-usb-what-firmware-is-installed/1337 "2026-08-18T15:15:06Z")
Hi everyone, I have a system composed as follows: DAC Reference with DD, Antipoded K50 streamer, Renderer and I2S digital inputs. These days I have been testing an Oladra Presence, which as you know, has only a USB outp… --- ## [Serious Playback Issue – Renderer V2 / Qobuz Connect / Premier DAC](https://forum.msbtechnology.com/t/serious-playback-issue-renderer-v2-qobuz-connect-premier-dac/1322)
**Author:** [@agencal](https://forum.msbtechnology.com/u/agencal)\ **Replies:** 11\ **Last updated:** [August 18, 2026, 1:49am UTC](https://forum.msbtechnology.com/t/serious-playback-issue-renderer-v2-qobuz-connect-premier-dac/1322 "2026-08-18T01:49:26Z")
Hi MSB Support, I experienced a very concerning issue with my system and wanted to ask for your advice. System: Premier DAC Premier Power Base Digital Director Renderer V2 Connected directly to an MSB S500 power ampl… --- ## [High or Low?](https://forum.msbtechnology.com/t/high-or-low/1372)
**Author:** [@agencal](https://forum.msbtechnology.com/u/agencal)\ **Replies:** 2\ **Last updated:** [August 2, 2026, 6:06am UTC](https://forum.msbtechnology.com/t/high-or-low/1372 "2026-08-02T06:06:11Z")
I’m using an MSB Premier DAC with a Vitus SL-103 preamplifier. The manual recommends LOW output when using an external preamp and HIGH when driving a power amplifier directly. After careful listening, I consistently pre… --- ## [ProUSB module - versions and upgradeability?](https://forum.msbtechnology.com/t/prousb-module-versions-and-upgradeability/1368)
**Author:** [@QuadDiffuser](https://forum.msbtechnology.com/u/QuadDiffuser)\ **Replies:** 2\ **Last updated:** [July 31, 2026, 12:27am UTC](https://forum.msbtechnology.com/t/prousb-module-versions-and-upgradeability/1368 "2026-07-31T00:27:12Z")
I have three MSB ProUSB modules. Please refer the embedded image of a screen snapshot from the MSB website. The first one was from ~6 years ago, shaped like a Bat Wing / shark egg (depending on your visual perspective/… --- ## [Mini PC skipping music and tics](https://forum.msbtechnology.com/t/mini-pc-skipping-music-and-tics/1345)
**Author:** [@Pamala](https://forum.msbtechnology.com/u/Pamala)\ **Replies:** 5\ **Last updated:** [July 17, 2026, 2:13am UTC](https://forum.msbtechnology.com/t/mini-pc-skipping-music-and-tics/1345 "2026-07-17T02:13:32Z")
I’m using the Cascade with the USB Pro connected to a Mini PC reading from ssd and hdd. I am hearing tics and skipping music quite often. This does not happen when streaming from Youtube, Medici.tv or Qobuz. I’ve tried w… --- ## [Cascade cooling?](https://forum.msbtechnology.com/t/cascade-cooling/139)
**Author:** [@Dan](https://forum.msbtechnology.com/u/Dan)\ **Replies:** 18\ **Last updated:** [July 7, 2026, 7:14pm UTC](https://forum.msbtechnology.com/t/cascade-cooling/139 "2026-07-07T19:14:58Z")
I wonder if my Cascade is getting sufficient cooling. The fronts of the chassis are running at over 105 F. Is that hotter than you would expect? Here are some details. In all the videos I’ve seen of the Cascade, it is r… --- ## [Msb cascade problem after all updates](https://forum.msbtechnology.com/t/msb-cascade-problem-after-all-updates/1246)
**Author:** [@ofer60](https://forum.msbtechnology.com/u/ofer60)\ **Replies:** 10\ **Last updated:** [May 27, 2026, 1:51pm UTC](https://forum.msbtechnology.com/t/msb-cascade-problem-after-all-updates/1246 "2026-05-27T13:51:20Z")
hi i’m still have a problem with the cascade. when i watch tv and using toslink for audio suddenly i don’t hear anything and i’m looking on the display it goes from toslink to xlr. this time it doesn’t stuck and i ha… --- ## [Strange Display Behavior](https://forum.msbtechnology.com/t/strange-display-behavior/1236)
**Author:** [@JFRMusic](https://forum.msbtechnology.com/u/JFRMusic)\ **Replies:** 0\ **Last updated:** [May 11, 2026, 3:51pm UTC](https://forum.msbtechnology.com/t/strange-display-behavior/1236 "2026-05-11T15:51:20Z")
My Aurender N20 is connected to the Discrete DAC via XLR. My flat Screen is connected via T1 Optical. When I switch to T1 to watch something and hear it via the DAC and then switch back to XLR but keep watching the TV … --- ## [Error C Link on Premier DAC with DD](https://forum.msbtechnology.com/t/error-c-link-on-premier-dac-with-dd/1187)
**Author:** [@Eric1](https://forum.msbtechnology.com/u/Eric1)\ **Replies:** 5\ **Last updated:** [May 11, 2026, 1:50pm UTC](https://forum.msbtechnology.com/t/error-c-link-on-premier-dac-with-dd/1187 "2026-05-11T13:50:40Z")
Dear MSB, Prob Nothing to worry about, but after the latest sw-update (DAC to 28.14 and DD towards 20.11) every now and then there appears an Error C-link on the premier display. To give a little more background I’m con… --- ## [Is a longer dual link power cable available?](https://forum.msbtechnology.com/t/is-a-longer-dual-link-power-cable-available/1210)
**Author:** [@ssmsb](https://forum.msbtechnology.com/u/ssmsb)\ **Replies:** 2\ **Last updated:** [April 29, 2026, 11:20pm UTC](https://forum.msbtechnology.com/t/is-a-longer-dual-link-power-cable-available/1210 "2026-04-29T23:20:58Z")
The dual link power cable that comes with my discrete dac is a bit short. Wonder if the company sell any dual link power cable at different length? --- ## [MSB Select DAC Input and Output Issues](https://forum.msbtechnology.com/t/msb-select-dac-input-and-output-issues/1180)
**Author:** [@Frank\_Lee](https://forum.msbtechnology.com/u/Frank_Lee)\ **Replies:** 3\ **Last updated:** [April 27, 2026, 2:33am UTC](https://forum.msbtechnology.com/t/msb-select-dac-input-and-output-issues/1180 "2026-04-27T02:33:57Z")
Hello everyone, I’m a long time MSB user and I recently discovered that my MSB Select DAC input signal is abnormal.The Select DAC has no input or output when it is first time turned on each day. The screen display “RCA… --- ## [Display](https://forum.msbtechnology.com/t/display/1076)
**Author:** [@DBT](https://forum.msbtechnology.com/u/DBT)\ **Replies:** 22\ **Last updated:** [April 24, 2026, 5:21pm UTC](https://forum.msbtechnology.com/t/display/1076 "2026-04-24T17:21:49Z")
Hello @Daniel\_Francis, I downloaded software update Rev. 27.14 a few days ago and the sample rate stopped displaying on my Discrete DAC while playing music. I have it connected to my Aurender N20, via AES and BNC word … --- ## [HiRes Frequency Display Not Working](https://forum.msbtechnology.com/t/hires-frequency-display-not-working/1144)
**Author:** [@JFRMusic](https://forum.msbtechnology.com/u/JFRMusic)\ **Replies:** 9\ **Last updated:** [April 19, 2026, 7:46pm UTC](https://forum.msbtechnology.com/t/hires-frequency-display-not-working/1144 "2026-04-19T19:46:30Z")
I connect my Aurender N20 to my Discrete DAC ( dual power) via Balanced XLR. Whenever I select a HiRes recording on Qobuz the display on my DAC shows. - - KHz. Never see 48, 96 , etc. What is the issue? --- ## [TOSLink Issues](https://forum.msbtechnology.com/t/toslink-issues/728)
**Author:** [@Bones13](https://forum.msbtechnology.com/u/Bones13)\ **Replies:** 29\ **Last updated:** [April 18, 2026, 3:34pm UTC](https://forum.msbtechnology.com/t/toslink-issues/728 "2026-04-18T15:34:13Z")
New TV, in the New House. A beautiful Samsung The Frame Pro. I am having issues with the TOSLink connection. Every little bit, the sound will mute for several seconds. Very annoying. First I got a better TOSLink cable. … --- ## [Frequent restarts](https://forum.msbtechnology.com/t/frequent-restarts/1155)
**Author:** [@ofer60](https://forum.msbtechnology.com/u/ofer60)\ **Replies:** 8\ **Last updated:** [April 17, 2026, 8:55am UTC](https://forum.msbtechnology.com/t/frequent-restarts/1155 "2026-04-17T08:55:28Z")
hi i’m using the cascade for watching tv a lot of hours and after several hours the dac restarts itself and freeze. only when i restarts again everything is normal. thanks --- ## [Cascade stuck on input](https://forum.msbtechnology.com/t/cascade-stuck-on-input/933)
**Author:** [@ofer60](https://forum.msbtechnology.com/u/ofer60)\ **Replies:** 12\ **Last updated:** [April 16, 2026, 11:12pm UTC](https://forum.msbtechnology.com/t/cascade-stuck-on-input/933 "2026-04-16T23:12:42Z")
hello all i have cascade dac and sometime after few hours the input is stuck and only after restart i can change input. it’s happening a lot. what’s wrong? thank you --- ## [Electrical tick/pop - Premier](https://forum.msbtechnology.com/t/electrical-tick-pop-premier/905)
**Author:** [@agencal](https://forum.msbtechnology.com/u/agencal)\ **Replies:** 12\ **Last updated:** [April 16, 2026, 10:54pm UTC](https://forum.msbtechnology.com/t/electrical-tick-pop-premier/905 "2026-04-16T22:54:52Z")
When using my MSB Premier DAC + Digital Director + S500 via Roon, I consistently hear a short electrical tick/pop through the speakers when changing tracks. This happens regardless of resync delay settings or fixed outpu… --- ## [Switching inputs on Discrete DAC not working](https://forum.msbtechnology.com/t/switching-inputs-on-discrete-dac-not-working/1125)
**Author:** [@BTHartman](https://forum.msbtechnology.com/u/BTHartman)\ **Replies:** 10\ **Last updated:** [April 16, 2026, 9:21pm UTC](https://forum.msbtechnology.com/t/switching-inputs-on-discrete-dac-not-working/1125 "2026-04-16T21:21:40Z")
I just picked up a used Discrete DAC yesterday, with two power supplies and both the Network Renderer V2 and the Pro-ISL input modules. I’m trying to compare the sound quality of the two input options today but ran into… --- ## [Reference Digital Director not working](https://forum.msbtechnology.com/t/reference-digital-director-not-working/1165)
**Author:** [@Frank\_Lee](https://forum.msbtechnology.com/u/Frank_Lee)\ **Replies:** 1\ **Last updated:** [April 13, 2026, 9:17am UTC](https://forum.msbtechnology.com/t/reference-digital-director-not-working/1165 "2026-04-13T09:17:04Z")
Hi MSB Support Team, My system is MSB Select with Reference DD, They are working great before. And now the Reference DD is not working. The Screen display the Digital DiretorMode when I turn on it, but the Director sof… --- ## [Problem with the Analog Dac remote control](https://forum.msbtechnology.com/t/problem-with-the-analog-dac-remote-control/1134)
**Author:** [@Paolo63](https://forum.msbtechnology.com/u/Paolo63)\ **Replies:** 10\ **Last updated:** [April 6, 2026, 11:15pm UTC](https://forum.msbtechnology.com/t/problem-with-the-analog-dac-remote-control/1134 "2026-04-06T23:15:18Z")
Good afternoon I am a happy owner of a Analog Dac. The key to reduce the volume of the default remote control is not working any more. I would like to open the remote control to see what happened but I didn’t find a way… --- ## [I2S input: problem with 705/768 frequency](https://forum.msbtechnology.com/t/i2s-input-problem-with-705-768-frequency/1149)
**Author:** [@Francesco](https://forum.msbtechnology.com/u/Francesco)\ **Replies:** 9\ **Last updated:** [March 30, 2026, 7:35pm UTC](https://forum.msbtechnology.com/t/i2s-input-problem-with-705-768-frequency/1149 "2026-03-30T19:35:51Z")
I have: Reference + DD and Renderer and I2s inputs, Antipodes K50 streamer. Reading about many people here on the Forum who appreciate PGGB files, I installed the program to do some tests. A problem emerged: the oversamp… --- ## [Error I2S Message](https://forum.msbtechnology.com/t/error-i2s-message/1145)
**Author:** [@crwilli](https://forum.msbtechnology.com/u/crwilli)\ **Replies:** 2\ **Last updated:** [March 19, 2026, 12:51pm UTC](https://forum.msbtechnology.com/t/error-i2s-message/1145 "2026-03-19T12:51:01Z")
During a session this evening my Premier started showing the ERROR I2S message on the display. ROON/SQUEEZE playing never stopped or sounded off. By instinct, I simply cycled through the inputs and when it got back to… --- ## [I2S Input](https://forum.msbtechnology.com/t/i2s-input/1133)
**Author:** [@Hiind](https://forum.msbtechnology.com/u/Hiind)\ **Replies:** 4\ **Last updated:** [March 17, 2026, 6:33pm UTC](https://forum.msbtechnology.com/t/i2s-input/1133 "2026-03-17T18:33:39Z")
Just wanted to know if an I2S module was available for the Analog DAC.Thanks in advance! [Next page](https://forum.msbtechnology.com/c/support/5.md?page=1)